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Your satisfaction matters. We are committed to providing you with great service, and that means we need to know when we get things wrong. We want to help resolve your complaint as quickly as possible. We treat any expression of dissatisfaction with our services or products as a complaint and will aim to respond. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve Grain.

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Submitting a Complaint

Complaint Form

Submit your complaint through our online complaint form. The form will guide you through the information we need to get started.

Email

For additional questions about an existing complaint, please reach out to complaints@grain.inc.

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What to Expect

1

Acknowledgment

We will confirm receipt of your complaint promptly and provide you with a reference number for tracking.
2

Investigation

Our team will review the details of your complaint. We may reach out to you for additional information if needed.
3

Resolution

We will provide you with a response outlining our findings and any actions we have taken to address your complaint.
4

Follow-up

If you are not satisfied with the outcome, we will explain the next steps available to you, including any escalation options.